Standards
Methodology
How Telehealth Transparency collects evidence, protects submitters, and routes documentation to investigative partners. Counsel reviews apply before public release and before many outbound filings.
Purpose & scope
We document telehealth marketing, compounding / pharmacy representations, prescribing workflows, payment stacks, and affiliate (Brand Partner) programs across companies that appear in the public record. The goal is a public-interest archive that regulators, payment networks, and journalists can use. We do not provide medical care, legal advice, or refunds.
Consumer submissions and partner disclosures feed the same evidence pipeline as our own public-source collection (websites, board lookups, packaging photos, published reviews).
How we collect
- Public surfaces — company websites, marketing pages, partner portals, social posts, and published news or ad alerts
- Official records — state board license lookups, FDA / FTC public databases, LegitScript website search screenshots
- Checkout documentation — non-purchase walkthroughs that capture payment hosts (e.g. PayPal and other checkouts) without completing a card charge when possible
- Patient / partner intake — this site’s Submit and Partner disclosure forms, including packaging images and COAs
- Correspondence — outreach letters to processors, pharmacies, and platforms; responses and documented non-responses may be published when cleared
Privacy & redaction
Redact your name, street address, Rx number, and full card data before uploading. Packaging photos may appear in evidence indexes only after PII review. We encourage crop-outs of postal labels while keeping pharmacy name, lot, BUD, and product strength visible when relevant.
Right of response
Named companies, pharmacies, processors, and individuals may reply. Factual corrections are noted. When outreach correspondence is published, responses and documented non-responses are logged with dates so the record stays complete.
Disclosure
Investigative partners
When we document telehealth harms, we file and share packages with regulators, state boards, payment networks, and nonprofit / pharmacy-integrity tip channels. We list those institutions here so patients and partners know who may receive the information we collect.
Listing is not an endorsement, sponsorship, or formal joint venture. These entities do not operate Telehealth Transparency. Sharing follows our methodology and counsel review; your contact details are not published by default.
Federal agencies
Drug, advertising, and consumer-protection channels for health and deception filings.
U.S. Food and Drug Administration (FDA)
Unlawful sales · Bad Ad · MedWatch · OCI (counsel-gated)
Federal Trade Commission (FTC)
ReportFraud · deceptive marketing · MLM patterns
FBI Internet Crime Complaint Center (IC3)
Significant internet fraud / consumer loss
State boards & agencies
Sovereign licensing and consumer-protection agencies — they can inspect facilities, discipline licensees, and open AG investigations. Not advocacy groups: each board’s power is tied to a specific state’s Pharmacy Practice Act or medical board statute.
Texas State Board of Pharmacy (TSBP)
Facility & pharmacist-in-charge complaints for Texas compounding / telehealth shippers
State boards of pharmacy (multi-state)
Non-resident / compounding for ship-to & home states · board finder via NABP
State medical boards
Prescriber licensing · telehealth standard-of-care
State attorneys general
Consumer fraud · MLM · AG finder via NAAG
Mississippi / Florida boards (priority)
High-priority ship-to & compounding jurisdictions
Payment networks & processors
Card rails, acquiring banks, and checkout processors when LegitScript / high-risk healthcare gaps are documented. Commercial — not government boards.
Visa
Card network merchant practices / incident reporting
Mastercard
Card network shopping / merchant compliance channels
American Express
Merchant Services · online Rx sales policy
PayPal
Acceptable Use · online pharmacy / telehealth checkout
Apple Pay · Google Pay
Wallet rails on telehealth checkout
Commercial Bank of California (CBC)
Acquiring / settlement bank channel
Chesapeake Bank
Acquiring / settlement bank channel
Merrick Bank
Acquiring / settlement bank channel
Deutsche Bank AG
Acquiring / settlement bank channel
LegitScript
Certification lookup documentation (not a filing endpoint)
Nonprofit & pharmacy-integrity bodies
Advocacy, adjudication-of-ads, and online-pharmacy safety tip channels. They amplify, petition, and publish — they do not revoke a pharmacy license (that’s still a state board). NABP sits here as the boards’ association tip desk, not as a substitute for the Texas or destination board filing.
Truth in Advertising (TINA.org)
Ad alerts · tips@ · health / MLM marketing (prior EllieMD oral-drops alert)
National Consumers League (NCL)
Fraud.org · Sept 2025 telehealth GLP-1 FTC petition coalition
Alliance for Safe Online Pharmacies (ASOP Global)
Online pharmacy / telehealth safety · buysaferx.pharmacy · NCL petition co-signer
Partnership for Safe Medicines
Counterfeit / unsafe medicines · supply-chain education
National Association of Boards of Pharmacy (NABP)
Report a suspicious online pharmacy site · .pharmacy / Verified Internet Pharmacy Practice Sites programs — routes intel to boards; not itself a state licensee board
Better Business Bureau (BBB)
Business practice complaints · public complaint record (marketplace, not licensing)
Aimed Alliance
Patient-access / health policy coalition · NCL petition signatory
Public Citizen Health Research Group
FDA / drug-safety policy watchdog · less company-specific intake
Direct Selling Self-Regulatory Council (DSSRC)
MLM earning / health claim inquiries (industry self-reg, not a government board)
