TelehealthTransparency

Standards

Methodology

How Telehealth Transparency collects evidence, protects submitters, and routes documentation to investigative partners. Counsel reviews apply before public release and before many outbound filings.

Purpose & scope

We document telehealth marketing, compounding / pharmacy representations, prescribing workflows, payment stacks, and affiliate (Brand Partner) programs across companies that appear in the public record. The goal is a public-interest archive that regulators, payment networks, and journalists can use. We do not provide medical care, legal advice, or refunds.

Consumer submissions and partner disclosures feed the same evidence pipeline as our own public-source collection (websites, board lookups, packaging photos, published reviews).

How we collect

  • Public surfaces — company websites, marketing pages, partner portals, social posts, and published news or ad alerts
  • Official records — state board license lookups, FDA / FTC public databases, LegitScript website search screenshots
  • Checkout documentation — non-purchase walkthroughs that capture payment hosts (e.g. PayPal and other checkouts) without completing a card charge when possible
  • Patient / partner intake — this site’s Submit and Partner disclosure forms, including packaging images and COAs
  • Correspondence — outreach letters to processors, pharmacies, and platforms; responses and documented non-responses may be published when cleared

Who we share with

Submissions include consent for regulatory research. That may include preparing packets for our investigative partners — federal agencies, state boards and AGs, card networks and processors, and nonprofit / pharmacy-integrity tip channels listed below.

  • State boards & agencies hold licensing and enforcement power (inspect, discipline, civil AG action). Nonprofit & pharmacy-integrity bodies tip, petition, and publish — they do not replace a board complaint. NABP’s suspicious-site form is an association intake that can reach boards; it is not a substitute for filing with TSBP or the patient’s / pharmacy’s home board.
  • We share facts and exhibits relevant to each channel’s mandate (e.g. pharmacy boards get labeling / license issues; Visa / Mastercard packets focus on merchant and LegitScript gaps).
  • We do not sell mailing lists or use submissions for commercial marketing.
  • Contact emails and unredacted PII stay out of public web pages unless you later agree otherwise in writing.
  • Criminal-threshold packages (e.g. FDA OCI) require counsel review before send.
  • This site does not replace filing for yourself — we always recommend paralleling serious harms to FDA MedWatch, your state board, and 911 for emergencies.

Privacy & redaction

Redact your name, street address, Rx number, and full card data before uploading. Packaging photos may appear in evidence indexes only after PII review. We encourage crop-outs of postal labels while keeping pharmacy name, lot, BUD, and product strength visible when relevant.

Right of response

Named companies, pharmacies, processors, and individuals may reply. Factual corrections are noted. When outreach correspondence is published, responses and documented non-responses are logged with dates so the record stays complete.

Disclosure

Investigative partners

When we document telehealth harms, we file and share packages with regulators, state boards, payment networks, and nonprofit / pharmacy-integrity tip channels. We list those institutions here so patients and partners know who may receive the information we collect.

Listing is not an endorsement, sponsorship, or formal joint venture. These entities do not operate Telehealth Transparency. Sharing follows our methodology and counsel review; your contact details are not published by default.

Federal agencies

Drug, advertising, and consumer-protection channels for health and deception filings.

  • U.S. Food and Drug Administration (FDA)

    Unlawful sales · Bad Ad · MedWatch · OCI (counsel-gated)

  • Federal Trade Commission (FTC)

    ReportFraud · deceptive marketing · MLM patterns

  • FBI Internet Crime Complaint Center (IC3)

    Significant internet fraud / consumer loss

State boards & agencies

Sovereign licensing and consumer-protection agencies — they can inspect facilities, discipline licensees, and open AG investigations. Not advocacy groups: each board’s power is tied to a specific state’s Pharmacy Practice Act or medical board statute.

  • Texas State Board of Pharmacy (TSBP)

    Facility & pharmacist-in-charge complaints for Texas compounding / telehealth shippers

  • State boards of pharmacy (multi-state)

    Non-resident / compounding for ship-to & home states · board finder via NABP

  • State medical boards

    Prescriber licensing · telehealth standard-of-care

  • State attorneys general

    Consumer fraud · MLM · AG finder via NAAG

  • Mississippi / Florida boards (priority)

    High-priority ship-to & compounding jurisdictions

Payment networks & processors

Card rails, acquiring banks, and checkout processors when LegitScript / high-risk healthcare gaps are documented. Commercial — not government boards.

  • Visa

    Card network merchant practices / incident reporting

  • Mastercard

    Card network shopping / merchant compliance channels

  • American Express

    Merchant Services · online Rx sales policy

  • PayPal

    Acceptable Use · online pharmacy / telehealth checkout

  • Apple Pay · Google Pay

    Wallet rails on telehealth checkout

  • Commercial Bank of California (CBC)

    Acquiring / settlement bank channel

  • Chesapeake Bank

    Acquiring / settlement bank channel

  • Merrick Bank

    Acquiring / settlement bank channel

  • Deutsche Bank AG

    Acquiring / settlement bank channel

  • LegitScript

    Certification lookup documentation (not a filing endpoint)

Nonprofit & pharmacy-integrity bodies

Advocacy, adjudication-of-ads, and online-pharmacy safety tip channels. They amplify, petition, and publish — they do not revoke a pharmacy license (that’s still a state board). NABP sits here as the boards’ association tip desk, not as a substitute for the Texas or destination board filing.

  • Truth in Advertising (TINA.org)

    Ad alerts · tips@ · health / MLM marketing (prior EllieMD oral-drops alert)

  • National Consumers League (NCL)

    Fraud.org · Sept 2025 telehealth GLP-1 FTC petition coalition

  • Alliance for Safe Online Pharmacies (ASOP Global)

    Online pharmacy / telehealth safety · buysaferx.pharmacy · NCL petition co-signer

  • Partnership for Safe Medicines

    Counterfeit / unsafe medicines · supply-chain education

  • National Association of Boards of Pharmacy (NABP)

    Report a suspicious online pharmacy site · .pharmacy / Verified Internet Pharmacy Practice Sites programs — routes intel to boards; not itself a state licensee board

  • Better Business Bureau (BBB)

    Business practice complaints · public complaint record (marketplace, not licensing)

  • Aimed Alliance

    Patient-access / health policy coalition · NCL petition signatory

  • Public Citizen Health Research Group

    FDA / drug-safety policy watchdog · less company-specific intake

  • Direct Selling Self-Regulatory Council (DSSRC)

    MLM earning / health claim inquiries (industry self-reg, not a government board)

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